WebMeetings & Remote Technical Support:
Are you concerned about the amount of business travel
you or your company racks up every year?
Could you or your employees be more productive if you were able to collaborate effectively
without so much travel?
Common Uses for this technology:
- Replace or augment in person meetings
- Presenting to a distributed audience
- Whiteboarding
- User or Customer Training
- Multi-user document editing
- Video conferencing
- Teleconferencing
- Recording for download or streaming playback
- Remote Deskside IT support
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Some common options for these
services:
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Branded Online Meeting Site
- Operator Assisted services
- Bulk License
- Pay per use
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Customer Case Study
| Knight-Barry Group
The Knight-Barry Group used to spend more than $500 a
month on each of several employees for regular local travel to branch offices.
The IT dept was also running daily to branch offices or spending a ton of time on
the phone to remotely diagnose and correct minor software problems, typically tripping
heavily over vocabulary because users couldn't accurately describe the problems
they were having.
Keeping over 100 employees across 10 branch locations up to date on the latest job
training was also a major issue.
Knight-Barry now uses a combination of webmeeting tools
to conduct feature rich regular meetings and provide remote deskside support.
At the cost of only a few hundred dollars a month most of those traveling employees
expenses were reduced to under $200 and each employee was more productive now that
they have twice as much time available at the office.
Product quality has also improved with fewer mistakes and claims now that everyone
is kept up to date on training.
The IT dept. uses these tools every single day only dispatching
for hardware related issues that can't be resolved remotely.
Travel for IT went from daily to once a week and users had their support issues
resolved in minutes rather than days so they can now immediately go back to being productive.
All in All remote tools turned out to be a gold mine of savings and productivity
improvements for Knight-Barry.
Please contact your FuzeData Account Manager to discuss your webmeeting
and remote support needs.
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